People say they want to work for a company with a strong culture, but what does that actually mean? Culture is a difficult thing to measure or define because it’s mostly a feeling or vibe that exists in the workplace. It’s shaped by the behaviors a company encourages, reinforces and values – intentionally or unintentionally. But it may be the difference in a team feeling connected, motivated and inspired to give their all so why not be thoughtful about creating it?
Here are some of the important ingredients:
1) CREATE A SHARED PURPOSE WITH A CLEAR VISION TOWARDS SOMETHING THAT MATTERS
At Kendra Scott, it’s inspiring our customers with beautifully designed products, providing personalized WOW service and giving back to our communities in an impactful way. We continuously hear these are all things our employees are proud to be part of.
2) DEFINE THE BEHAVIORS YOU VALUE AND MAKE SURE THEY ARE WELL UNDERSTOOD BY ALL EMPLOYEES TO ENSURE TRUE ALIGNMENT
For us, this is our 3 Core Pillars + a Growth Mindset
Family - We treat each other and our customers like Family. We encourage positivity, transparency, gratitude and celebrating.
Fashion – We’re design driven, creative, innovative and passionate about inspiring confidence in each other and our customers.
Philanthropy – We are genuine, open hearted, generous and dedicated to giving back in a meaningful way.
Growth Mindset – We encourage taking risks, exploring new ideas, seek continuous improvement and are always humble enough to learn.
3) DEFINE YOUR EXPECTATIONS OF LEADERS
At Kendra Scott, we look for teachers, mentors, coaches and encouragers. We look for those who seek to inspire through influence rather than directing, empower others to solve problems themselves, see the potential in others and invest to help them reach it. Our leaders define success as having a significant impact on their employee’s lives and careers.
ALWAYS STAY TRUE TO THE THINGS ABOVE - that includes hiring, recognizing, promoting and even firing based on them.
About Kathryn Pace, HR Director at Kendra Scott
Kathryn brings over 20 years of human resource and talent acquisition leadership experience in privately held, high growth companies. She is passionate about investing in others, cultivating intentional culture and creating an environment that empowers employees to thrive and reach their full potential. Kathryn drives a high performance culture of continual improvement by seeking and incorporating employee input at every opportunity.
Since joining Kendra Scott in 2016, Kathryn held previous leadership roles overseeing all facets of HR and recruiting.
Kathryn holds a BA in Sociology from the University of Texas in Austin.
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